Conditions of Use
Policelli Lighting & design offers trade pricing to interior designers, electricians, contractors, architects and landscape designers.
Please fax or e-mail your resale number and license information to:
415-621-1885
info@fabulouslighting.com
Privacy Notice
Privacy Policy - Thank you for visiting our website. This privacy policy tells you how we use personal information copllected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information - We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology - The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of vistors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties
Distribution of Information - We may share information with governmental agencies or other companies assiting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transaction; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security - Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters allow you to opt out of further mailings.
Privacy Contact Information - If you have any questions, concerns or comments about pur privacy policy you may contact us using the information in the "Contact Us" section of our site.
We reserve the right to make changes to this policy.
Any changes to this policy will be posted.
1. How do I pay for my orders?
All purchases are paid pro-forma in full only.
We accept business checks or credit cards for wholesale or retail transactions.
Visa & MasterCard VERY PRECIOUS
(certain restrictions apply)
For Wholesale transactions, we expect our trade customers to make all purchases for their clients.
(Consult Paul Policelli for our special "Client Purchase Direct Plan")
2. Who collects sales tax?
RETAIL - All sales will have California Sales Tax applied.
TRADE - Collecting California Sales Tax on wholesale purchases is a designer’s responsibility, as part of the wholesale transaction.
If your business model requires us to collect sales tax for you, you must tell us in advance. (or you may be charged an administrative fee per order)
3. How do I get a Trade Price Quote?
You must be registered with us for re-sale, before we can quote your wholesale prices, or issue tear sheets.
We give all quotes in writing. Verbal quotes are considered approximate costs and we cannot honor a verbal or telephone quote.
Please request all pricing from us by fax on your letterhead, or by e-mail. To validate a quote, this sheet should be presented at the time you are placing your order, either by e-mail, Postal mail with your purchase orders or in person.
If a quote is over 30 days old, you’ll need to re-confirm pricing by faxing or e-mailing your quote to us for confirmation prior to placing your purchase order. (as prices may change)
Ordering & Payments
ALL ORDERS are considered special orders and will be handled in a professional manner, and are not subject to change, cancellation, or return, once processed.
ALL ORDERS are entered and processed upon receipt of required payment and confirming signature on Sales Agreement Invoice.
ALL ORDERS are Paid Pro-forma (full payment in advance), including shipping & handling fees, unless instructed by management.
ALL TRADE ORDERS must be in writing via company purchase order.
ALL ORDER Invoices require buyer’s signature as confirmation of transaction.
ALL ORDERS are contracted with, and processed especially for the buyer, and are considered Confidential. Nothing regarding the order can be discussed with anyone other than the buyer or their agent. We cannot discuss or give out information to a designer’s client without designer’s written instructions.
Wholesale Sales To the Trade Only
A full trade discount is extended only when:
Trade Member is registered for Re-Sale with Policelli
Trade Member is purchasing with a Company Check or Approved Card
Trade Member is collecting Sales Tax from their client
Retail Sales To the Public
All of our policies apply to all retail sales.
Miscellaneous Services & Fees
Cancellations: As cancellations of special orders are not accepted, a request for cancellation (in writing) requires management approval. If a cancellation is allowed after processing, it may be subject to a cancellation fee. Any credit balance is to remain as a credit on account. A "Credit Invoice" will be issued, and is valid for up to one year of date issued.
Change-orders: Once an order has been processed, any requested changes to your order, which are possible, may be subject to additional processing fee.
Requests for changes of any kind must be sent in writing. No verbal instructions or requests are accepted. All changes will be confirmed in writing, and invoiced accordingly.
Drop shipments: Drop shipments directly to your client may be charged an additional fee. (ranging from $10 to 25)
Hot Rush If an order can be rushed, an additional fee may apply. (Apart from actual freight - this amount varies per vendor)
Hot Rush not available on custom or modified orders.
Minimum order for wholesale purchase is $400.00 NET.
Any order below minimum, is subject to an additional $25.00 handling fee.
Returned checks (for any reason) are subject to a $45.00 fee. Replacement checks must clear prior to further processing, or a bank check may be provided to prevent further delays.
Returns: No orders may be returned without written authorization. (RGA) If a return is authorized, items must be in their original packaging, and must not have been installed. Only then will they be accepted for return. A 35% re-stocking fee (some products 50%) will be applied. Any credit balance remains as a credit on account. The "Credit Invoice" will be issued once returned merchandise is received, inspected and accepted in new condition by factory. That remaining credit is valid for one year from date of issue.
Third Party Purchases: We will not sell direct to end users at wholesale prices. This type of sale is considered a Retail Sale. In some situations, we may extend a Courtesy Discount to a designer’s client, which is determined by management and has designer pre-approval. We make all attempts to match any authorized e-site price.
Will Call: We are unable to accomodate a WILL CALL AT SHOWROOM, as we have we have limited space. Any request for will call procedure, if approved, may be subject to an additional handling fee. Will Call Orders must be claimed within 48 hours after notification, or be transferred to a storage facility.
(Storage/handling fees are incurred at $ 75.00 per week.)
Repairs
Repairs of products "under warranty"
Should an item fail after initial use, the item will be sent back to factory for proper warranty work.
The only fee is for UPS return shipping, charged according to the size of item.
If items are not in shipping cartons, there will be an additional packaging fee accordingly.
Call, email, or fax for instructions.
Repairs of products "off warranty"
The Showroom DOES NOT handle "in house" repairs of any type.
Please do not bring items to the showroom, unless instructed.
Call, email, or fax for instructions.
We will refer you to an appropriate repair service center.
Custom work or modifications
All custom or orders for modified products will be paid pro-forma in full and require a signed drawings or worksheets attached to Sales Invoice.
No changes, cancellations or returns available on these orders.
Policies & Procedures
These following three Questions are most frequently asked of our policies.
The full policy follows the 1-2-3 Boxes below.
Discover the Magic of Light
Celebrating
1983 31 2014
Years of Excellence
P O L I C E L L I
L I G H T I N G & D E S I G N
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Additional Assistance
Please feel free to call us at anytime to clarify any of the above information, or ask for assistance in other areas of business procedures with our showroom. The more information we share with each other, the smoother our transactions. We always want to be a part of your team to access the right products for your clients, and we want to be the best.
For any additional questions please e-mail Paul Policelli
A Flying Carpet
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Fabulous Lighting
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VENINI
These are terms & conditions,
which are agreed upon with each purchase.
T H A N K Y O U
